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Faces from the Field

Faces from the Field showcases the people and practices that keep museums running and thriving. Insights from these on-site experiences guide strategic thinking and action on field-wide issues.

Laura Lott National Building Museum staff pose in front of the museum shop Christmas tree

National Building Museum: Museum Retail Operations

Laura Lott with Michael Higdon

AAM's president and CEO helps National Building Museum staff remerchandise the Museum Shop for the holiday season and takes a closer look at life behind counter, learning about the challenges and opportunities associated with evolving trends in the retail environment.

AAM President and CEO, Laura Lott, with staff from the Tampa BaY History Center during a Faces from the Field visit focusing on the Continuum of Excellence and AAM Accreditation

Tampa Bay History Center: On the Continuum of Excellence

Laura Lott with C.J. Roberts and Andrea Nall

Lott visits the Tampa Bay History Center for insights on their journey among the first class of museums to fully participate in the Continuum of Excellence and AAM's reinvented Accreditation program.